Do you have an FAQ (frequently asked question)?
Q. When will my product item be shipped?
A. All product orders are shipped out ASAP!
Q. How will by order be shipped? Will I get a tracking number?
A. Most orders are shipped with Canada Post and include a tracking number for your convenience. Standard shipping is a flat rate $20 dollars and will arrive within 6-10 business days depending on location. Should you require faster shipping please call (780) 431.0738 and we can arrange a shorter shipping option for you. We also ship FedEx for faster delivery but only to areas that are deliverable via FedEx.
Q. Is there a signature required for my parcel?
A. Yes. All our shipments are required to have a signature for delivery. This is to protect you and your products as safe-dropped parcels may freeze if left outside or may get lost or stolen.
Q. Can I come pick-up my order in-store?
A. Yes! At checkout, please select In-store Pick Up as your shipping option. Orders will be held in-store for pick up for 7 days. If for any reason you cannot pick it up within that time line, please call us at the store and we can arrange for your order to be held for an extended time.
Q. Do you ship International?
A. Unfortunately at this time we can only to ship to Canadian & US addresses only.
Q. My order arrived damaged/broken. What can I do?
A. Please call us at (780) 431.0738 within 24 hours of receiving the damaged/broken product. You may need to provide proof of damages via photo. We may be able to offer you a full refund or re-ship the same product to you at no cost.
Q. What is your return policy?
A. Please check out our Return/Exchange policy page located here
Q. What types of payment do you take?
A. We proudly accept Visa, Mastercard, Amex and Laurel's On Whyte gift cards as your methods of purchase.
Q. How can I redeem my Gift Card online?
A. To redeem an online gift card, simply cut and paste or enter the gift card code into the code box at checkout. If you have any questions regarding redeeming a physical gift card online please contact us at firstname.lastname@example.org with the barcode number on the back of your card.
Q. The item I want is sold out. Can you order one in for me?
A. If the item you are looking at is unavailable, your name and item will be placed on back order for up to 90 days. Once the item becomes available, we will contact you via email. At that time, you can indicate whether you still want the item shipped or not. You will not be charged extra shipping costs for back ordered items but items will be shipped standard Canada Post delivery.